FAQ

We specialize in complete costume solutions for all your party needs! Our collection includes:

• Costumes: Extensive range for Men, Women, and Kids
• Wigs: High-quality synthetic wigs for complete transformations
• Accessories: Everything from masks to props to complete your look
• Seasonal Items: Special Halloween and themed party collections

Absolutely! We cater to costume lovers of all ages with dedicated sections for:

• Kids costumes and accessories
• Men’s costumes, wigs, and accessories
• Women’s costumes, wigs, and accessories

Yes! Each costume undergoes quality checks by our expert team during the 1-2 business day processing period to ensure you receive premium items that will make your celebration unforgettable!

We offer two convenient shipping methods:

All orders require 1-2 business days for processing. This allows our costume experts to carefully check your items and ensure everything is perfect before shipping.

We’re proud to serve costume lovers globally! However, we currently cannot ship to some Asian countries and select remote areas. Our checkout system will automatically verify if we can deliver to your location.

🎭 Pro Party Planning Tip! For crucial events like Halloween parties or cosplay conventions, we recommend choosing Standard Shipping to ensure your costumes arrive with plenty of time for final adjustments or accessory pairings!

We want you to be completely thrilled with your costume! You can return items within 15 days of receiving your order if you’re not satisfied.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

Returned items must be in original condition with all tags attached. For hygiene reasons, certain items like wigs and makeup may have specific return conditions.

To make your shopping experience as magical as your costumes, we accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

Currently, we accept the payment methods listed above. We’re always looking for ways to improve your shopping experience and may add additional options in the future.

Once your order ships, you’ll receive a tracking number via email. For Standard Shipping with DHL or FedEx, you can track your package in real-time. EMS shipments also include tracking capabilities.

Orders can be modified or cancelled within the first 12 hours after placement. After this period, your order enters our processing system. Please contact us immediately if you need to make changes.

We’re sorry if this happens! Please contact us within 48 hours of receipt at [email protected] with photos of the issue. We’ll quickly resolve the problem and ensure you get the correct, undamaged items.